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This document contains the terms and conditions relating to our provision
to you of our VOOM direct broadcast television services described below
("VOOM Service"). By accessing and continuing to access the VOOM Service,
you agree to all of Rainbow DBS Company LLC's ("we" or "our") terms and
conditions below and otherwise contained on our website at www.voom.com,
including our privacy policy posted therein (this "Agreement"). If you do
not agree to these terms, you are not authorized to access the VOOM
Service.
IF AT ANY POINT YOU DECIDE NOT TO ACCEPT THESE TERMS, PLEASE NOTIFY US
IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. YOU MAY CONTACT US BY CALLING
1.800.GET.VOOM OR BY WRITING TO Rainbow DBS Company LLC, 200
Jericho Quadrangle, Jericho, NY 11753.
1. Services Provided by Us:
(a) Generally. We provide a wide range of audio and video programming and
other services, including high definition direct broadcast television and
Pay Per View programming. For purposes of this Agreement, the VOOM
Services shall mean the audio and/or video programming available from us
and any other services we may provide to our subscribers from time to time
in our sole discretion.
(b) Programming and Rate Changes by Us. All programming, program services,
program packages, number of channels, channel allocations, HD channels,
broadcast channels, interactive services, data offerings and other VOOM
Services are subject to change from time to time at our sole discretion.
We reserve the right, in our sole discretion, to change, re-arrange, add
or delete the VOOM Services, including but not limited to, our programming
packages, the selections in those packages, our rates, and any other
service we offer, at any time. We will endeavor to notify you of any
change that is within our reasonable control and its effective date. If
you do not cancel your services after such notice, your continued receipt
of the VOOM Service will constitute your acceptance of the change.
(c) Programming Changes by You. You may change your programming choices
for the VOOM Service at any time by notifying us. A fee may apply to such
changes. Any upgrades or swaps in programming must remain active on your
account for a minimum of thirty (30) days. If you request a downgrade of
programming less than thirty (30) days after you upgraded or swapped your
existing programming to such programming, at your option, the programming
may be removed immediately and you will be billed for the full thirty (30)
day period, or the programming will be removed after the end of such
thirty (30) day period. For any annual or other multi-month programming
commitment, you may downgrade your programming effective only at the time
of renewal.
(d) Ordering Pay Per View. You may order Pay Per View programming from us
from time to time via the methods established by us in our sole
discretion. A fee will apply to such programming, and an additional fee
may apply if you use certain methods to order Pay Per View programming, in
each case as determined by us. We reserve the right, in our sole
discretion, to place limits on your Pay Per View spending. Such limits may
be based upon, without limitation, your current outstanding account
balance and your credit score.
(e) Programming Availability. Certain VOOM Services transmitted by us,
including but not limited to some subscription services, sporting events
and broadcast network programming, may be blacked out in your area of
reception. If you circumvent or attempt to circumvent any of these
blackouts, you may be subject to legal action. You must be at least 18
years of age, or the applicable age of majority where you reside, in order
to receive adult-oriented programming services. In no event shall we be
liable for any failure or interruption of program transmissions or service
resulting in part or entirely from circumstance beyond our reasonable
control. Credit may be given for qualifying outages, as determined by us
in our sole discretion.
(f) Additional Receivers. To independently tune additional televisions
within your home, a separate receiver is required for each television. We
will allow you to place up to five (5) additional receivers on your
account. Each additional receiver would be authorized to receive the same
VOOM Services as your initial receiver. We will charge you a reduced
monthly fee for each additional receiver added to your account. This
option is only available if your initial receiver and all additional
receiver(s) are located at the same residence and are continuously
connected to the same telephone line. If you desire to receive VOOM
Service at two different locations, you must open a separate account for
each location. You agree that you will not directly or indirectly use a
single account for the purpose of authorizing VOOM Services for multiple
receivers that are not all located in the same residence and connected to
the same phone line.
(g) Phone Connections. Your receiver must always be directly connected to
a traditional land-based telephone line to receive the VOOM Service. If it
is not so connected, or if it is connected to a line other than the one
you tell us, or if the line is not performing according to our
requirements, the VOOM Service may be deactivated. If deactivation occurs,
you will still be responsible for all services purchased through the date
of deactivation. Your receiver units must also be connected to the same
traditional land-based telephone line in order to be eligible to pay the
additional receiver fee rather than purchase a separate subscription for
each additional receiver.
(h) Additional Services. In addition to providing the general VOOM
Service, we may provide e-commerce and other services as well as access to
certain proprietary products of the VOOM Service. Through certain
functions you may be able to subscribe to or access other services and
transact other forms of electronic commerce (hereinafter, collectively
"Additional Services"). You acknowledge that you may incur charges while
using Additional Services or while engaging in other forms of "e-commerce"
(i.e., charges may be incurred as a result of accessing certain
information, or purchasing or subscribing to certain offerings using these
functions). All such charges, including applicable taxes, shall be paid by
you to the providers of the applicable Additional Services and are not our
responsibility.
(i) Local Stations Not Available. Channel numbers 1 through 99 are
broadcast locally, not beamed from our satellite. Local channels may go
off-air at certain times, the signal may be blocked by buildings or other
obstacles, or the signal may be too weak to receive in your area.
Inclusion of local channels in the program guides does not guarantee
availability.
(j) Reception Problems in Bad Weather. Your installer will aim your
satellite dish and off-air antenna to receive the maximum available signal
strengths. Heavy rain, snow, and other weather conditions may degrade the
strength of the signals received by the dish and antenna. In some
installations this degradation may cause temporary reception problems. We
are not responsible for any such degradation or signal or any such other
reception problems.
2. Payment of Charges You Owe Us:
(a) General. Many different considerations affect the availability, cost,
and quality of programming and the VOOM Service. Accordingly, we offer
programming packages that we reserve the right to change, add or delete at
any time. Your charges are a function of these offerings and the
selections you make. All rates are subject to change from time to time at
our sole discretion.
(b) Bills and Payments. You will be billed monthly (or on such other term
basis as may be offered by us from time to time and agreed to by you) in
advance for services to be received, plus pro-rata charges, if any, for
periods not previously billed. You will be billed monthly (or on such
other term basis as may be offered by us from time to time and agreed to
by you) for Pay Per View and other services ordered, with or without your
permission, where charges are based on actual usage or on orders placed
during the previous month. You must pay all undisputed charges, plus
applicable local, state and federal taxes and any other governmental fees
or charges as itemized on the VOOM Service monthly bill by the due date
set forth on your bill. We may, in our sole discretion, accept partial
payments, which will be applied to the oldest outstanding bill first. You
will pay your bill by check, money order, credit or debit card, electronic
funds transfer (when available), or such other payment method as we may
accept, in our sole discretion. No "payment in full" notation or other
restrictive endorsement written on your payments will restrict our ability
to collect all amounts owed us.
(c) Disputed Bills. If you think your bill is incorrect, you must notify
us of the disputed items on your bill within thirty (30) days of receipt,
or such greater amount of time as required by law. When you write to us,
please include the following information:
(i) your name and account number;
(ii) the item and dollar amount in question; and
(iii) a brief explanation of why you believe the item to be incorrect.
Failure to timely notify us of a dispute shall constitute acceptance of
the bill.
(d) Failure to Pay Amounts When Due; Late Payment Fee. Failure to pay
charges billed when due (including, but not limited to, for the VOOM
Service or any third party charges) may result in discontinuance of
service, the removal of all equipment provided by us and/or the imposition
of a late payment or service charge in an amount equal to the lesser of:
(i) $5.00; and (ii) the maximum amount permitted under applicable law per
month or partial month until the delinquent amount is paid in full. You
acknowledge that this late payment charge is reasonably related to the
actual expense we incur due to the late payment. We do not extend credit
to our subscribers, and the late payment charge is not interest, a credit
service charge or a finance charge. You understand and agree that we may
report any late payments or nonpayment to credit reporting agencies.
(e) Rejected Payment Fee. An additional charge in an amount equal to
the lesser of: (i) up to $10.00; and (ii) the maximum amount permitted
under applicable law, may be imposed if a check is not honored due to
insufficient funds or any other method of payment is not honored, for any
reason, by any bank or other financial institution.
(f) Reconnection. If your VOOM Service is terminated due to your failure
to pay any amounts when due, we may require you to pay all past due
charges, a non-pay disconnect fee, and a deposit in an amount we
determine, in our sole discretion, before we reconnect your VOOM Services.
(g) Collection Costs. If collection activities are required in order for
us to collect money you owe us, you agree to pay the reasonable costs of
such collection including, but not limited to, costs of a collection
agency, attorney's fees and court costs.
(h) Credit Check. You authorize us to inquire into your creditworthiness
by checking with credit reporting agencies.
(i) Credit Balances. Credit balances on your account of $5.00 or less will
be refunded within thirty (30) days only after your written request.
(j) Electronic Billing. If you choose electronic billing (where
available), you waive any right to paper bills or notices.
(k) Multi-Month Commitments. We may, in the future, offer VOOM Services on
an annual or other multi-month commitment basis. In such a case, you agree
to make payment for services to be received and that are ordered by you in
accordance with the terms of the applicable billing plan that you agree
to. If your account for any annual or other multi-month commitment becomes
past due, we may either suspend your VOOM Service or convert your account
to a monthly subscription basis.
(l) Additional Fees. We reserve the right to charge you for any of the
following additional "administrative" fees as are appropriate in the
circumstances, in such amounts as we deem appropriate including, without
limitation: (i) Access Card replacement; (ii) change of service;
(iii) overnight delivery fee; (iv) non-pay disconnect fee; (v) duplicate
bill fee; and (vi) lost remote (remote will be replaced once without
charge). If you lose your Access Card, we will not send you a new one
until you pay the Access Card replacement fee. If your Access Card or
remote are defective, you still must pay the Access Card replacement fee
or lost remote charge as applicable, but such fees will be credited back
to you after we receive the defective item and confirm that it is in fact
defective.
3. Purchased Equipment:
(a) Generally. In order to receive the VOOM Services it will be necessary
for you to purchase or lease (if available) certain reception equipment
consisting primarily of a compatible satellite receiver, a satellite
antenna, LNBF unit and remote control ("Equipment"). You will also be
provided with a conditional access card ("Access Card") that is inserted
into your satellite receiver. The Access Card remains our property, and
any tampering or other unauthorized modification to the Access Card is
strictly prohibited and may result in, and subject you to, legal action.
You agree to return the Access Card to us upon request.
(b) Equipment Warranty. We do not make any Equipment you may use to
receive or display our programming. We shall have no responsibility for
the condition or repair of any Equipment provided or purchased by you. You
are responsible for the repair and maintenance of Equipment provided or
purchased by you. We are not responsible or liable for any loss or
impairment of reception of the VOOM Service due in whole or in part to a
malfunction or defect in any Equipment provided or purchased by you. If
you obtain your Equipment and any repairs, parts and service from
suppliers, we do not warrant these in any way whatsoever and are not in
any way responsible for the statements, practices, promises, or warranties
of such suppliers. You should direct any complaints about Equipment to the
supplier from which you obtained the Equipment and any repairs, parts and
service. Notwithstanding the foregoing, an Equipment warranty may be
available to you by us, as determined by us in our sole discretion. The
terms and conditions of any such warranty shall be set forth in a separate
document provided by us to you. There may be an additional cost for such
warranty. Opening, tampering with, making any alterations to, or removing
any Equipment from its point of initial installation may void the warranty
on such Equipment.
(c) Access Cards. Your Access Card will only work in the receiver to which
it was assigned by us. If you report to us that your Access Card was lost,
damaged, defective or stolen we will replace it, as long as there is no
evidence of unauthorized tampering or modification. A replacement fee may
apply. In addition, in order to minimize downtime for your Equipment, we
will, upon your request, deliver a replacement Access Card to you via
overnight delivery, but only after we have received any applicable fee. An
additional fee may apply for overnight delivery.
(d) Unauthorized Use of Equipment. You agree that neither you nor any
other person (except the VOOM Service's authorized personnel) will, absent
our consent, alter, tamper with, remove, or otherwise use the Equipment so
as to permit the receipt of services without authorization or the receipt
of services to an unauthorized number of outlets, or to unauthorized
locations.
(e) Stolen Equipment. If your Equipment is stolen or otherwise removed
from your premises without your authorization, you must notify us
immediately, but in any event not more than three (3) business days after
such removal to avoid liability for payment for unauthorized use of the
Equipment. You will not be liable for unauthorized use after we have
received your timely notification.
4. Leased Equipment:
(a) Generally. You may have the opportunity to lease Equipment from us in
our sole discretion. If Equipment is leased from us, such Equipment shall
at all times remain our sole and exclusive property and we will have the
right, at our discretion, to replace it with new or reconditioned
equipment and to remove the equipment upon termination of the VOOM
Services. None of the Equipment shall become or be deemed fixtures or part
of your realty. Our ownership of the equipment may be displayed by notice
contained on the Equipment. You shall have no right to pledge, sell,
mortgage, give away or remove, relocate, alter or tamper with the
Equipment (or any notice of our ownership thereon) at any time. Any
reinstallation, return of or change in location of the Equipment shall be
performed by us at the service rates in effect at the time of service. You
shall not attach any electrical or other devices to or otherwise alter the
Equipment without our prior written consent. We shall have the right to
make such filings as are necessary to evidence our ownership rights in the
Equipment, and you agree to execute any and all documents as are necessary
for us to make such filings. Upon termination of VOOM Services, you must
notify us to schedule the return of the Equipment. Failure to do so will
result in a charge to be determined by us in our sole discretion, which
amount shall be due immediately. Returning any Equipment that is not in
proper working order or that is otherwise damaged (excluding ordinary wear
and tear) may result in charges to be determined by us in our sole
discretion.
(b) Defects in Leased Equipment. We will repair and/or replace defective
Equipment leased by you (excluding the replacement of batteries) as long
as such damage was not caused by misuse or other improper operations or
handling by you. We are not responsible for the maintenance or repair of
any equipment provided by you, including but not limited to television
sets, VCR's, DVD players or other video or audio equipment, receivers,
satellite dishes, antennas, remote controls, keyboards, stereos or other
audio equipment or telephones. A service charge may be imposed if damage
to the Equipment is due to negligent use or abuse or if no fault is
discovered in the VOOM Service's system or equipment. In addition, an
equipment charge may be imposed for the repair or replacement of any lost,
stolen or damaged Equipment that you lease. We make no warranties or
representations, with respect to Equipment or service provided by us or
with respect to the Equipment's compatibility with any equipment owned by
you.
(c) Access to Subscriber Premises. You agree to provide our
representatives with access at reasonable times to your premises to
install, inspect, maintain and/or repair any Equipment supplied by us and,
upon the termination of service, to remove the same from the premises. Our
failure to remove its property shall not be deemed an abandonment thereof.
5. Reproduction of Programs; Personal Noncommercial Use Only: You agree
that the programs and other services provided by the VOOM Service will be
utilized solely for your personal, noncommercial use and will not be
duplicated except in compliance with applicable law. You may not resell or
redistribute, or charge any fee to view, any programs or other services
provided by or through the VOOM Service.
6. VOOM Service's Rights:
(a) Monitoring Content. We have no obligation to monitor content or
services accessible by means of the VOOM Service or any of the equipment
utilized to provide such service. However, you acknowledge and agree that
we have the right to monitor content electronically from time to time and
to disclose any information as necessary to satisfy any law, or
regulation, to operate its programming and data information services
properly, or to protect ourselves or our Subscribers.
(b) Inappropriate Use. We shall have the right to determine in our sole
discretion what constitutes an impermissible duplication, or
"inappropriate" or "commercial" use, of the VOOM Service's systems,
equipment and services.
7. Assignment or Transfer: This Agreement, the VOOM Service and any
Equipment supplied by us are not assignable or otherwise transferable by
you.
8. Changes to this Agreement: We may modify this Agreement at any time, in
our sole discretion. If such a change has a material effect upon you or
the VOOM Service, we will provide notice to you describing such change and
its effective date. Any such notice may be sent by us to you via the US
mail, and will be considered given when deposited in the US mail,
addressed to you at your billing address. We may also provide you with
this notice in your billing statement. Your continued use of the VOOM
Service after the effective date of any such changes constitutes your
agreement to such changes.
9. Termination:
(a) Generally. The VOOM Service shall continue until terminated as
provided herein. We will automatically renew the VOOM Services that you
subscribe to on a periodic basis, including monthly, multi-month and
annual subscriptions, as applicable, unless you notify us that you wish to
terminate in accordance with the provisions set forth herein.
(b) Termination of Service by Us. We may terminate the VOOM Service
immediately without notice in the event that: (i) you make an assignment
for the benefit of creditors or a voluntary or involuntary petition is
filed by or against you under any law having for its purpose the
adjudication of you as a bankrupt or the reorganization of you; (ii) you
fail to pay your bill when it is due; (iii) we receive confirmation that
you have received the VOOM Services, or any part thereof, without paying
for them; or (iv) you otherwise violate the terms of this Agreement or any
VOOM Service's rates, rules and regulations.
(c) Termination of Service by Subscriber. You shall have the right at any
time to terminate the VOOM Service by giving prior notice to us. In the
event you elect to terminate the VOOM Service, you will pay for the VOOM
Service until the later of: (i) the end of your current billing cycle; or
(ii) if you have leased your Equipment, and you fail to keep the scheduled
disconnect appointment, the end of the billing cycle during the cycle in
which we are able to disconnect your Equipment. If you are terminating an
annual or other multi-month subscription commitment, you may be
responsible for the payment of the applicable annual fee or other
multi-month fee for the entire term to which you committed, or such other
amount as we may determine. If you are terminating a subscription
commitment that requires the payment of an early termination fee if
terminated prior to the end of such commitment, you will be responsible
for payment of the applicable early termination fee.
(d) Responsibility After Termination. If your VOOM Service is terminated
for any reason, you are still responsible for payment of all outstanding
balances accrued.
10. Disclaimer: We assume no liability for any program, services or
information distributed over the VOOM Service's receiver, satellite dish
and/or antenna unless produced by the VOOM Service. We shall not be
responsible for any products, merchandise or prizes promoted on or
purchased through the use of the VOOM Service, unless such products,
merchandise or prizes are provided directly by us.
11. Parental Controls: As a VOOM Service Subscriber, you can create a PIN
(Personal Identification Number) and "locks" (collectively "Parental
Controls") to control viewing of programming on specific channels, and/or
programming with specific ratings, and/or to control Pay Per View
purchasing. See the VOOM Viewer's Guide for instructions on creating
Parental Controls. A PIN and locks must be created by you on each receiver
to be controlled. Unless and until you establish Parental Controls on a
receiver, the receiver will allow viewing and/or purchasing of any
authorized programming.
(a) Channel Locks. You can use the Parental Control menus to specify
channels to be locked. If you lock a specific channel(s), the PIN will be
required to watch programming on the channel(s); programs on unlocked
channels may be watched without entering the PIN. Information regarding
the locked channel(s) will still appear throughout the system, including
but not limited to program listings, program descriptions, and Pay Per
View ordering information.
(b) Rating Locks. You can use the Parental Control menus to specify
program ratings to be locked. If you lock a specific rating(s), the PIN
will be required to watch programming with the locked rating(s); programs
with milder ratings, and unrated programs, may be watched without entering
the PIN. Information regarding programs with locked ratings will still
appear throughout the system, including but not limited to program
listings, program descriptions, and Pay Per View ordering information.
Ratings are assigned by the program originator, and not all programs are
rated. We cannot be responsible for the presence or accuracy of program
ratings.
(c) Spending Lock. You can use the Parental Control menus to turn on the
Spending Lock. If you lock spending, the PIN will be required to purchase
any Pay Per View programming. You are responsible for all Pay Per View
purchases made on each of your receivers regardless of whether or not the
Spending Lock is turned on, and regardless of who may have entered the
PIN.
(d) Accessing Locked Programming. Should you deactivate the Parental
Controls feature, even for one channel or event, this may deactivate the
Parental Controls feature for additional programming previously locked
out. You must turn the receiver off and on again to reengage Parental
Controls.
12. Television Screen Burn-In: Any still images may permanently damage
your television screen if displayed for an extended period. Do not leave
any still image, including VOOM menus, on the screen for more than five
minutes. Never leave your television on while unattended. If a screen
saver is available, setting it to the minimum setting will help reduce the
risk in the event your television is left unattended. A screen saver does
not guarantee protection; you acknowledge that we are not responsible for
screen burn-in under any circumstance.
13. Warranty: EXCEPT AS SPECIFICALLY PROVIDED OTHERWISE IN THIS AGREEMENT,
YOU ACKNOWLEDGE AND AGREE THAT USE OF THE VOOM SERVICE, WWW.VOOM.COM, AND
ALL MATERIALS (AS DEFINED BELOW) ARE AT YOUR OWN RISK, AND ARE PROVIDED ON
"AS IS" AND "AS AVAILABLE" BASES; THAT WE DO NOT MAKE ANY EXPRESS OR
IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND WITH
REGARD TO THE VOOM SERVICE, WWW.VOOM.COM AND ALL MATERIALS (INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE); AND THAT WE DO NOT WARRANT OR
REPRESENT THAT THE VOOM SERVICE, WWW.VOOM.COM OR ANY MATERIALS WILL BE
ACCURATE, RELIABLE, CORRECT, USEFUL, TIMELY, UNINTERRUPTED, SECURE,
DEFECT-FREE OR ERROR-FREE (INCLUDING, WITHOUT LIMITATION, FREE FROM
TRANSMISSION OR RECEPTION OUTAGES, BLOCKAGES, WEAKNESSES OR STATIC;
VIRUSES, WORMS, TROJANS OR OTHER MALICIOUS CODE; OR OTHER HARMFUL
COMPONENTS OR EVENTS). IN JURISDICTIONS NOT ALLOWING THE EXCLUSION OR
LIMITATION OF CERTAIN WARRANTIES, OUR AND OUR SUBSIDIARIES, AFFILIATES,
LICENSORS AND SUPPLIERS LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED
BY LAW.
14. Limitation of Liability: UNLESS OTHERWISE SPECIFICALLY PROVIDED IN
THIS AGREEMENT, WE WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR:
(A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL
LOSSES OR DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF EARNINGS, LOSS OF
BUSINESS OPPORTUNITIES OR PERSONAL INJURIES (INCLUDING DEATH), RESULTING
DIRECTLY OR INDIRECTLY OUT OF, OR OTHERWISE ARISING IN CONNECTION WITH THE
USE OF THE VOOM SERVICE RECEIVER, SATELLITE DISH AND ANTENNA, BY YOU, THE
VOOM SERVICE, ANY MATERIALS, OR ANY OTHER USE OF THE VOOM SERVICES
INCLUDING WITHOUT LIMITATION, ANY DAMAGE RESULTING FROM OR ARISING OUT OF
YOUR RELIANCE ON OR USE OF THE VOOM SERVICE RECEIVER, SATELLITE DISH AND
ANTENNA, THE VOOM SERVICE OR ANY MATERIALS, OR THE MISTAKES, OMISSIONS,
INTERRUPTIONS, ERRORS, DEFECTS, DELAYS IN OPERATION, TRANSMISSION, OR ANY
FAILURE OF PERFORMANCE OF THE VOOM SERVICE RECEIVER, SATELLITE DISH, AND
ANTENNA, THE VOOM SERVICE, OR OTHERWISE RELATED TO THE USE, MISUSE OR
INABILITY TO USE THE VOOM SERVICE, WWW.VOOM.COM OR ANY MATERIALS (WHETHER
BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, AND
EVEN IF WE AND/OR OUR SUPPLIERS HAVE BEEN ADVISED OF A POSSIBILITY OF
DAMAGES); AND
(B) ANY LOSSES, CLAIMS, DAMAGES, EXPENSES, LIABILITIES OR COSTS (INCLUDING
LEGAL FEES) RESULTING DIRECTLY OR INDIRECTLY OUT OF, OR OTHERWISE ARISING
IN CONNECTION WITH, ANY ALLEGATION, CLAIM, SUIT OR OTHER PROCEEDING BASED
UPON A CONTENTION THAT THE USE OF THE VOOM SERVICE RECEIVER, SATELLITE
DISH, ANTENNA, THE VOOM SERVICE OR ANY MATERIALS BY YOU OR A THIRD PARTY
INFRINGES THE COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY,
PRIVACY, OR OTHER INDUSTRIAL OR INTELLECTUAL PROPERTY RIGHTS OR
CONTRACTUAL RIGHTS OF ANY THIRD PARTY. THIS LIMITATION APPLIES TO THE
ACTS, OMISSIONS, NEGLIGENCE AND GROSS NEGLIGENCE OF US, OUR OFFICERS,
EMPLOYEES, AGENTS, CONTRACTORS OR REPRESENTATIVES WHICH, BUT FOR THIS
PROVISION, WOULD GIVE RISE TO A CAUSE OF ACTION AGAINST US IN CONTRACT,
TORT OR ANY OTHER LEGAL DOCTRINE. YOUR SOLE AND EXCLUSIVE REMEDY REGARDING
ANY OF THE FOREGOING IS TO DISCONTINUE USING THE VOOM SERVICE,
WWW.VOOM.COM AND ALL MATERIALS. IN JURISDICTIONS NOT ALLOWING THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR AND
OUR SUBSIDIARIES, AFFILIATES, LICENSORS AND SUPPLIERS LIABILITY WILL BE
LIMITED TO THE EXTENT PERMITTED BY LAW.
15. Content: You acknowledge and agree that all materials, including,
without limitation, content, data, software, information, accounts or
descriptions, trademarks, products and services, contained on or provided
through the VOOM Service ("Materials"), are protected by copyright,
trademark, service mark, patent, trade secret, or other proprietary rights
or laws; that except as specifically permitted by this Agreement, any use
of Materials is strictly prohibited; that except if we and/or the
applicable rights holder(s) give you prior written permission, you will
not sell, license, rent, modify, print, copy, reproduce, download,
transmit, distribute, publicly display, publicly perform, publish, edit,
adapt, compile, or create derivative works from any Materials. You
acknowledge and agree that we, in our sole discretion, at any time and
with or without notice, may block or terminate your or any other party's
access to all or part of the VOOM Service or any Materials, or change or
discontinue any aspect or feature of the VOOM Service or any Materials
(including, without limitation, discontinuing the VOOM Service in its
entirety); and that, without limitation of any other provisions of this
Agreement, we reserve the right to take any actions at law or in equity
that we deem appropriate in connection with the VOOM Service, Materials
and this Agreement. You also acknowledge and agree that, unless we
specifically provide otherwise, any content on the VOOM Service or links
on www.voom.com to other sites do not imply our endorsement of such
content or sites or that we have any association whatsoever with the
owners or operators of such content or sites; that such content and sites
are not under our control; and that we are not responsible for any
materials (including, without limitation, any content, data, software,
information, products or services) comprising, contained in or on, or
provided through such content or sites, or the appropriateness, decency,
legality, copyright compliance, accuracy or any other aspect of such
content and sites.
16. Prohibited Use: You shall not use the VOOM Service receiver, satellite
dish, or antenna, or the VOOM Service or any programming or program
services for illegal or inappropriate activities, including but not
limited to: (a) invading another person's privacy; unlawfully using,
possessing, posting, transmitting or disseminating obscene, profane or
pornographic material; posting, transmitting, distributing or
disseminating content which is unlawful, threatening, abusive, harassing,
libelous, slanderous, defamatory or otherwise offensive or objectionable;
(b) modifying, disrupting or tampering with our equipment including but
not limited to, tampering with the Access Card or any of the VOOM
Services; (c) restricting, inhibiting or otherwise interfering with the
ability of any other person to use or enjoy any VOOM Service; or
(d) reselling or redistributing the VOOM Service or any programming.
Engaging in one or more of these activities may result in termination of
this Agreement. This Section 16 shall not in any way limit our rights of
termination pursuant to any other provision of this Agreement.
17. Security: You are responsible for any misuse of any equipment supplied
by us, or the VOOM Service, even if the inappropriate activity was
committed by a friend, family member, guest, employee or other person with
access to your account. Therefore, you must take steps to ensure that
others do not gain unauthorized access to any equipment provided by us, or
the VOOM Services.
18. Privacy Policy: Please see our privacy policy (which is part of this
Agreement) for a detailed outline of our privacy policies and how they
affect your use of any Equipment provided by us and the VOOM Services.
19. Indemnification: You acknowledge and agree that you will indemnify and
hold harmless us and our subsidiaries, successors, assigns, affiliates,
licensors and suppliers, together with all of their respective officers,
directors, employees and consultants, against any and all claims, damages,
losses, liabilities, judgments, costs and expenses (including attorneys'
fees and costs) relating to your use, misuse or inability to use the
Equipment, the VOOM Service, www.voom.com or any Materials, or to your
violation of this Agreement, any laws, rules or regulations, or any rights
of any third parties; that we reserve the right to exclusively defend and
control any such indemnification matters; and that you will fully
cooperate with us in any such defenses.
20. Jurisdiction and Applicable Laws: You acknowledge and agree that if
you are located in any jurisdiction in the world where any common,
statutory, regulatory, codified or other law, rule or regulation makes
accessing the VOOM Service, www.voom.com, or any Material inappropriate or
illegal, or subject to consents or permissions that you yourself have not
obtained, or voids this Agreement in whole or in part, then you are not
authorized to access the VOOM Service, www.voom.com or any Material. You
also acknowledge and agree that this Agreement (including, without
limitation, with regard to us, the VOOM Service, all programming and all
program suppliers) will be governed by and construed in accordance with
the laws of the State of New York, excluding conflicts of law provisions;
that the exclusive jurisdiction for any claim or action relating to your
use, misuse or inability to use the VOOM Service or any programming,
www.voom.com or any Materials, or to this Agreement, will be in the state
or federal courts located in the State of New York; that you will
irrevocably submit to the exclusive personal jurisdiction of such courts
for the purpose of litigating any such claim or action; and that you will
irrevocably waive any jurisdictional, venue or inconvenient forum
objections to such court.
21. Modification: You acknowledge and agree that if any provision of this
Agreement is held by any court or other tribunal of competent jurisdiction
to be not enforceable, then such provision will be eliminated or limited
to the minimum extent necessary so that this Agreement will otherwise
remain in full force and effect; that this Agreement constitutes the
entire agreement between you and us relating to the subject matter hereof,
and supersedes any and all prior agreements or understandings between you
and us, whether oral or written, relating to any subject matter of this
Agreement; that this Agreement may not be modified, in whole or in part,
except by us and as otherwise might be specifically described elsewhere in
this Agreement; and that anything contained on or provided through this
site that is inconsistent with or conflicts with the terms of this
Agreement is superseded by the terms of this Agreement.
22. Dispute Resolution:
(a) Informal Resolution. Before either you or we institute any formal
proceeding for a claim one of us may have against the other, we agree to
try to resolve any such dispute informally, for at least sixty (60) days
after one of us notifies the other in writing of any such claim.
(b) Arbitration. In the event any claim cannot be resolved informally, you
agree that any and all disputes, claims, and causes of action arising out
of or connected with this Agreement or otherwise between you and us, shall
be resolved individually, without resort to any form of class action, and
shall be submitted to binding arbitration in the State of New York in New
York County in accordance with the commercial rules of the American
Arbitration Association ("AAA") then in effect. The arbitration panel
shall consist of one (1) neutral arbitrator if the amount in controversy
is less than $20,000, otherwise the panel shall consist of three (3)
neutral arbitrators, each an attorney with at least five (5) years of
experience in the primary area of law as to which the dispute relates. The
cost of the arbitration shall be borne equally by the parties, unless the
arbitrator awards costs and attorney's fees to the prevailing party.
23. Entire Agreement: This Agreement constitutes the entire agreement
between you and us. No undertaking, representation or warranty made by any
agent or representative of the VOOM Service in connection with the sale,
installation, maintenance or removal of any services relating to the VOOM
equipment shall be binding on us except as expressly included herein.
Modified February 27, 2004.
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